A Response From Trader Joe's

I am now waiting on word form the Buying Department

Hello Craig,

Thank you for your product feedback and requests. We will forward your
concerns and comments to our Buying Department for review and
consideration.

Thank you for your inquiry and thank you for shopping at Trader Joe’s.

K—–
Trader Joe’s Customer Relations

Dr. M (1801 Posts)

Craig McClain is the Executive Director of the Lousiana University Marine Consortium. He has conducted deep-sea research for 20 years and published over 50 papers in the area. He has participated in and led dozens of oceanographic expeditions taken him to the Antarctic and the most remote regions of the Pacific and Atlantic. Craig’s research focuses on how energy drives the biology of marine invertebrates from individuals to ecosystems, specifically, seeking to uncover how organisms are adapted to different levels of carbon availability, i.e. food, and how this determines the kinds and number of species in different parts of the oceans. Additionally, Craig is obsessed with the size of things. Sometimes this translated into actually scientific research. Craig’s research has been featured on National Public Radio, Discovery Channel, Fox News, National Geographic and ABC News. In addition to his scientific research, Craig also advocates the need for scientists to connect with the public and is the founder and chief editor of the acclaimed Deep-Sea News (http://deepseanews.com/), a popular ocean-themed blog that has won numerous awards. His writing has been featured in Cosmos, Science Illustrated, American Scientist, Wired, Mental Floss, and the Open Lab: The Best Science Writing on the Web.


10 Replies to “A Response From Trader Joe's”

  1. I too got a response… underwhelming to say the least:

    Eric,
    Our buyers go to great lengths to ensure that we are receiving seafood
    that is coming from sustainable, legal sources that have a minimal
    effect on the environment. Our vendors work with the regulatory agencies
    directly involved, ensuring that the product is legally caught or
    harvested. Should we ever receive verifiable evidence to the contrary,
    we will discontinue business with that particular vendor.

    Ultimately, it is our customers that determine what we carry in our
    stores. They vote with their dollars, letting us know directly through
    their purchases what they wish for us to carry. This policy applies to
    every product that we carry. If the volume of sales should ever drop on
    any item, it would stand the risk of being discontinued and no long
    brought into our stores.

    Sincerely,
    Amy
    Trader Joe’s
    Customer Relations

  2. You guys ready to encourage Trader Joe’s to help fix some fisheries, perhaps in California where they’re based? I think it’s a stronger thing for them to do than to “just say no” to orange roughy.

  3. I’ve had problems with Trader Joe’s in the past too, which surprised me because I expected them to be much more involved in conservation issues. I was putting together a citywide food drive where we worked at more than 20 major supermarkets across Seattle where more than 100 AmeriCorps volunteers would just be sitting outside asking for canned food donations. The two Trader Joe’s were the ONLY two stores that were not receptive to the idea, and they actually reacted rather hostilely.

    That being said, they strongly encourage people not to use plastic bags, which was another part of the challenge :) For whatever reason, they seem only to be interested in their own initiatives, which is still better than some places…

  4. I got a nearly identical response:

    Hello JP,
    Thank you for contacting us. We appreciate your feedback regarding the Orange Roughy and will forward your comments to the appropriate Buyer.Thanks for your input.

    Thank you for shopping Trader Joe’s.

    Sincerely,
    Ana
    Trader Joe’s
    Customer Relations

  5. It’s good for them to hear this. Don’t assume that short term refusal means no impact from the letters. They may do something else in response, or you may increase the urgency of some things they’re already planning to do on their own. I suggest trying to open a dialogue with a more open-ended question. Like follow up in a month and say: I see you’re still selling orange roughy, are you interested in sustainable seafood in general? Are you doing other things? Are you interested? Looking for advice?

  6. I got the same/similar response today (4/20/2008):

    Hello Paula,

    Thank you for your product feedback and requests. We will forward your
    concerns and comments to our Buying Department for review and
    consideration.

    Thank you for your inquiry and thank you for shopping at Trader Joe’s.

    Kellye
    Trader Joe’s Customer Relations

Comments are closed.